Domain Names
Which domain name extensions are available?
You have the choice of registering a .co.za, .com, .net, .org, .info, za.net, za.org, .org.za, .co.uk, .org.uk or a .biz domain name.
Do you register the domain name, in the owners' name?
Yes.
I have submitted a transfer request for my domain name. Will you accept the transfer ticket?
No, quicksearch does not vote on transfer requests. It is the responsibility of the domain name registrant or owner to accept or decline the transfer.
Can I host a domain name not listed above?
Yes, provided you register your own domain name.
I have transfered my domain name, why are you still billing me?
Transferring a domain name does not constitute a cancellation of your services. You still have to cancel your services with us.
How do I add additional domains to my existing account?
You need to complete a new hosting application form for each new domain.
What are the DNS servers I need to use if I am going to transfer or register my own domain name?
Once we have received your application and we have configured your services, we will send you an email containing the correct DNS servers to use.
How long does it take to register a .co.za domain name?
A .co.za domain name is usually registered within an hour and then takes about 8 - 24 hours to propagate around the world.
How long does it take to register a .org.za domain name?
A .org.za domain name is usually registered within 12 hours and then takes about 8 - 24 hours to propagate around the world.
How long does it take to register a .com, .net, .org, .info or .biz domain name?
A .com, .net, .org, .info or .biz domain name is usually registered within an hour and then takes about 8 - 48 hours to propagate around the world.
How long does it take to register a .co.uk or .org.uk domain name?
A .co.uk or .org.uk domain name is usually registered within 12 hours and then takes about 8 - 48 hours to propagate around the world.
How long does it take to register a .za.net or .za.org domain name?
.za.net or .za.org domain names are free domain names. The registration of these domain names, may take as little as 3 days but usually takes 14 days. We have seen cases where it took 3 months to be registered.
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Technical Information
I am seeing abnormal traffic in my logs from Googlebot. Why is that?
You will have to make the decision - Either disallow the robots (like Googlebot) from some or all of your images and pages, upgrade your hosting option or server, or pay for more bandwidth. You must decide if the cost of the bandwidth is worth the benefit that having all of your pages and images listed in Google brings.
Can I request additional POP mailboxes over and above the quota included account?
Yes. Depending on numbers. Normal rate R5 extra per email or You need to upgrade a larger account to get more POP3 accounts. You will only be able to add additional POP3 accounts to the largest of our hosting options.
How do I set-up or change my email account?
You need to set it up via your control panel. Also see Creating Email Addresses.
I can not open the attachment attached to my email, what should I do?
I can see the attachment in the email, but it is greyed-out, what should
To resolve this problem please do the following:
  1. Open Outlook Express 6 and click on Tools then Options.
  2. Select the Security tab.
  3. Remove the tick mark next to '' Do not allow attachments to be saved oropened that could potentially be a virus ''.
  4. Save the setting and restart the program.
How long does it take for my autoresponder to be activated?
Autoresponders usually start to respond to emails, within 10 minutes after being activated.
What is auto-responders?
An auto-responders is a computer program that automatically responds with a prewritten message to anyone who sends an e-mail message to a particular e-mail address or uses an online feedback form.
How do I set-up my database?
You need to set it up via your control panel.
I want to register my own domain name. Who can I use?
http://www.register-it.co.za Or We can do it for you
I get a "Page Not Found" error when I attempt to go to the Control Panel.
If you have a firewall on your machine or are attempting to access the control panel from a network, with a firewall that is blocking access to port 8443, you will receive the error this error.
How long will it take until I can upload my web pages to your site?
You will be provided with your FTP access details and FrontPage access details in your set-up information. It will take 36+ hours from when you placed the order for domain name propagation to complete.
How do I disable the Internet Connection Firewall (ICF) on Windows XP?
We recommend that you do have a firewall running on your computer. This is to protect you from the threats on the internet. To disable the ICF, please follow the link: http://www.microsoft.com/windowsxp/home/using/howto/homenet/icf.asp
I have made changes on my site, but they do not appear why?
Possible reasons for the problem might be one or more of the following:
  • Your ISP is running transparent proxy servers on their dialup network. These proxy servers may have the old site cached.
  • The site could be cached on your local computer.
  • When you are on the site press "Ctrl + F5", this will force the browser to fetch the latest information from the server.
  • Disable any proxy server set-up in your browser.
How do I stop Internet Explorer to make use of a proxy server?
Click on Tools | Internet Options | Connections | LAN Settings | Unselect use a proxy server.
How do I make sure that Internet Explorer, retrieves the information from the server, everytime I visit my site?
To correct this problem please follow the following steps, Open up Internet Explorer | Click on Tools | Internet Options | Under General | Go to Temporary Internet Files | Click on Settings | move the "Dot" to Every visit to the page.
How is my disk space usage calculated?
Your disk space usage is calculated once a day based on the amount of data used by the following services:
  • web site
  • log files
  • databases
  • mailboxes
  • web applications
  • mailing lists
  • domain backup files
Possible reasons for the Proxy problem might be one or more of the following:
  • Your ISP is running transparent proxy servers on their dialup network. These proxy servers may have the old site cached.
  • The site could be cached on your local computer. To correct this problem please follow the following steps, Open up Internet Explorer | Click on Tools | Internet Options | Under General | Go to Temporary Internet Files | Click on Settings | move the "Dot" to "Every visit to the page".
  • When you are on the site press "Ctrl + F5", this will force the browser to fetch the latest information from the server.
  • Disable any proxy server set-up in your browser, click on Tools | Internet Options | Connections | LAN Settings | unselect use a proxy server.
How do I turn off the "Leave a copy of message on server" feature in Outlook 2003?
To disable the "Leave a copy of message on server" feature in Outlook 2003, you have to do the following:
  1. Start Outlook 2003
  2. On the Tools menu select E-mail Accounts
  3. In the next window select the option View or change existing e-mail accounts and click the button Next
  4. In the following window click the button More Settings
  5. In the next window click the tab Advanced
  6. Disable the option near the bottom called Leave a copy of messages on the server
  7. Click OK
  8. Click Next
  9. Repeat steps 2 through 5 for each POP account in the list
  10. Click Finish
  11. Close Outlook 2003
  12. Start Outlook 2003
Do you support Joomla (http://www.joomla.org)?
Yes. We suggest that you always run the latest version and upgrade regularly. Currently the latest version is:
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Miscellaneous
Do you offer a reseller program or reseller discount?
Yes. Apply for an upgrade. You are more than welcome to resell
May I signup with you and then resell the services to my clients?
Yes. You are our client and as such we will deal with you.
Where are your servers located?
Our servers are located in the state of Texas, in the USA.
If I signup multiple accounts do I qualify for discount?
No. Our prices are as low as they can be.
Do you offer any form of discount?
No. - We do offer specials from time to time. (There is no increase or decrease of payment)
May I upgrade at any time?
Yes.
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Creating Email Addresses
  1. Log into the Control Panel , with your username and password.
  2. Click on the 'Mail' button.
  3. Enter the first part of the email address in the 'Mail name:' field. e.g. 'sales' when creating the email address sales@quicksearch.co.za.
  4. Click on the 'Add' button.
  5. Select the 'Mailbox' option.
  6. Enter a password in the 'New Password:' field and the 'Confirm Password:' field.
  7. Click on the 'Update' button, at the bottom of the form.
  8. You have just created your email address. You may now logout or add another email address.
You are also able to redirect your mail to a different email address. You may also activate autoresponders, if they are supported by your hosting option. All this is done via the Control Panel.
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Website
Please remember that the first file (page) of your website must be one of the filenames below:
  • index.html *
  • index.htm
  • index.php **
* Preferred for static sites.
** Preferred for PHP sites.

Files will also be accessed in the order listed above. This means that if you have both an index.html file and an index.htm file for instance, the content in the index.html file will display first.

Do you monitor the content of my website?
Yes.
What policies must I adhere to?
What will happen if I host illegal content?
Once the authorities have informed us, we will give them all the assistance they require and we will close your account.
 
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